FAQ

Q: Why choose our website as your favor online store?

 

A: We offer you cheapest but high quality products. The quality of our products is assured and we always focus on our customer's need and give your best customer service.

 

Q: If i have something trouble in the trade, what is way to contact you?

 

A: if you have any question, you can email us through selltimberlandboots@hotmail.com.

 

Q: When I was going to checkout, I got this internal error108, what is the problem?

 

A: Maybe you fill the fraud email, pls make sure your email is valid. Or make sure that the billing address is the same as shipping address.

 

Q: How can I be certain that my order has been received?

 

A: When you finish your order, we will send an order confirmation including the products,quantities, total price, and shipping address to your email box. Please make sure your email box is valid.

 

Q: Is the package safe?

 

A:The EMS company will offer us the tracking number,and you can track your orders on the above website as we provide.And if you can't check out your order,please Email Us,and we will try our best to reply you as soon as possible.

 

Q: My Package DELIVERED, but signed by others,what do i do?

 

A: We are so sorry to hear that the package was signed by the other person, and it probably caused by the carrier. Would you please contact the local post office with your tracking No.? If necessary, we could mail you the image of tracking paper.

 

Q: When can I get my order?

 

A: Orders are processed daily. Your order will be delivered within 2 business days. Aftewr 7-14 business days, you can get your order.

 

Q: How can I contact your customer service?

 

A: Please click "Contact Us" at the bottom of this page. Write your question, and your message will be sent to our deparment. Then we will deal with it as soon as possible.

 

Q: Why doesn't my tracking number work?

 

A: The tracking number will not work until the package has been processed at the local shipping center. This usually takes between 12-24 hours. If your tracking number does not work, check back later.

 

Q: Is it safe to use my credit card?

 

A: It is safe to use your credit card. Because our secure socket layer (SSL) software is the industry standard and the best software for e-commerce transaction. It will encrypt your credit card number and the detailed information.

 

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

 

A: Please double check the credit card number and expiration date on your card. We currently accept Visa card payment.