Return Policy

Non-physical products (such as downloadable applications & content and gift certificates) cannot be returned or exchanged.

 

Return Processing Time and Notification

 

Once selltimberlandboots.com has received your returned item(s), we will process your return within 7 business days. You will receive an email notification of any returned item(s) if you prefer. If you have requested an exchange, a confirmation email will be sent to you and you will receive email notification of shipping information. If there are any issues or problems with your return, we will notify you by email.

 

Wrong Item or Quantity Shipped

 

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account. If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.

 

Damaged in Shipping

 

If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product.

 

Any product(s) returned must follow our Exchange / Return Policy. If you have any question, please feel free to contact us.